Leverett Municipal Light Plant

town logo

As of December 2022

For all Internet and Phone Problems and Questions, please call South Hadley Electric Light Department (SHELD) at


Choose Option 3 and then Option 4 for Technical Support


Leverettnet and Leverett.ma.us Email Update: December 8, 2022

Leverettnet.net – Residential Customers


Incoming server: mail.leverettnet.net

Port: 993

Connection: SSL/TLS

Outgoing server: mail.leverettnet.net

Port: 587

Connection security: STARTTLS

User Name must be full email address

Leverett.ma.us – Municipal Office Users


Incoming server: mail.leverett.ma.us

Port: 993

Connection: SSL/TLS

Outgoing server: mail.leverett.ma.us

Port: 587

Connection security: STARTTLS

User Name must be full email address


December 1, 2022

It is our pleasure to inform you that we have successfully made the ISP (internet service provider) transition from OTELCO (GoNetSpeed) to SHELD (South Hadley Electric Light Department) for your broadband service!

A few things to note about the transition:

  • The new customer service/billing/technical support phone number for all LeverettNET customers is 413-420-7028.
  • The first LeverettNET billing cycle with SHELD will be on 12/1/2022 which is for the service period 12/1/2022-12/31/2022
  • The DocuSign that was sent out on November 28th does not need to be signed prior to December 1, although, we do ask that you complete this agreement at your earliest convenience for our records
  • If you were enrolled in electronic billing with Otelco, you are automatically enrolled in electronic billing with SHELD
  • The monthly cost for the service through SHELD is as follows:

-Internet service only - $72.40/month

-Internet and phone service - $87.40/month +tax

  • If you were enrolled in the automatic payment option with OTELCO, you will need to re-establish that through SHELD; portal login instructions are below (please note, you will be able to obtain your new account number when you receive your first bill):

To set up your online billing account please visit www.sheld.org and click on Manage Account Online.

-Click the green Sign In button in the upper right corner.

-Click on the New User? Create Account link.

-Enter your Account Number (By December 10th you’ll receive your first bill from SHELD which will show your account number so you can proceed.)

-Fill in the requested information and click Continue to finish the setup.

If you are a phone subscriber, you will need to establish your new voicemail, below are the instructions on how to accomplish this:

-Pickup handset and get dial tone

-Press *333

-Wait for operator to ask for your password

-Enter the last four digits of your phone number, then press the # button

-Repeat step 4

-Operator will now ask you to create a new four digit password

-Voicemail is now activated, you may proceed with creating a new greeting

Again, the new customer service/billing/technical support phone number for all LeverettNET customers is 413-420-7028.

Thank you,

Your broadband team

Basic Information

LeverettNet is a Fiber-optic-To-The-Home (FTTH) broadband network owned by the Town of Leverett. LeverettNet is operated under the telecom authority of the Leverett Municipal Light Plant (LMLP), which contracts with third parties for Network Operator, Internet Services Provider (ISP), and maintenance functions.

LeverettNet provides symmetrical (equal upload and download) 1-gigabyte per second (1Gbps) active ethernet (dedicated fiber links) connectivity between each subscriber location and the Internet point of presence. LeverettNet connects from the point of presence to the Internet Service Provider at 2Gbps.

Subscribers pay a monthly ISP fee, plus a LMLP charge for Network Operator and maintenance costs.

Protect your fiber connection

In order to avoid expensive repairs to the fiber-optic cable that brings LeverettNet telephone and Internet services to each premise, remember it is the property owner’s responsibility to avoid damage to the fiber and the Optical Network Terminal (ONT). The Leverett Municipal Light Plant (LMLP), in accordance with general utility company practice, holds homeowners responsible for costs to repair fiber broken or damaged by homeowner or homeowner-contracted activities, including digging, moving, tampering with, or otherwise interfering with the fiber cable or ONT. See the FAQ file or more information about locating the cable.

MLP Files

Residential Telephone User Guide Dec 2022

Business Telephone User Guide Dec 2022

MLP history

Path Diversity

FAQ August 23

Additional Info

Leverett Municipal Light Plant Members

Rob Brooks, Chair

George Drake

Robert Weller

Manager: Marjorie McGinnis

Contact: lmlp@leverett.ma.us


As of 12/1/22 The new customer service/billing/technical support phone number for all LeverettNET customers is 413-420-7028.

TREE TRIM REQUEST - If you know of a tree that looks like a danger to the wires along the street, please let us know by emailing the tree location (nearest house address) and the numbers on the nearest pole with a description of the problem to lmlp@leverett.ma.us

USAC Affordability Connection Porgram - The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households pay for broadband service and internet connected devices. To learn more Home - ACP - Universal Service Administrative Company (affordableconnectivity.gov)

Calendar of Events
Tue, Apr 23, 2024, 6:30 pm - 8:00 pm
Leverett Safety Complex meeting room
Posted to: Planning Board
Tue, Apr 23, 2024, 7:00 pm - 9:00 pm
Town Hall/remote
Posted to: Select Board
Board of Assessors -- SCHEDULED
Wed, Apr 24, 2024, 11:00 am - 11:30 am
Town Hall
Posted to: Board of Assessors
Finance Committee -- SCHEDULED
Wed, Apr 24, 2024, 7:00 pm - 8:00 pm
Town Hall
Posted to: Finance Committee
Council on Aging -- DRAFT AGENDA
Fri, Apr 26, 2024, 10:00 am - 11:30 am
Town Hall downstairs
Posted to: Council on Aging
Annual Town Meeting -- SCHEDULED
Sat, Apr 27, 2024, 9:00 am - 3:00 pm
Leverett Elementary School Gym
Posted to: Select Board